Terry backs its products with a one-year satisfaction guarantee — if you're not completely satisfied, you can return your purchase for a credit or refund within a year of purchase. Items returned within the first 30 days are refunded to your original payment method; returns made after 30 days, up to a year, are issued as a Terry Gift Certificate instead.

If you selected "Returns Coverage" at checkout, your return shipping label is free of charge. If you opted out of Returns Coverage, a $9 fee applies for the return label, though this fee is subject to change. Domestic returns must be started within 30 days of receiving your shipment.

Terry doesn't provide prepaid return labels for international orders. Instead, take the return to the shipping carrier of your choice and follow the instructions in your return confirmation email. International returns should be sent to Terry Cycling, 7 Ambrose Place, Burlington, VT USA 05401.

Exchanges use the same process as a standard return — start the return through Terry's return process, then place a new order for the item or size you want instead. There isn't a separate direct-exchange option; the return and the replacement purchase are handled as two steps.

Items returned for a refund or exchange must be in new or salable condition, with all original care tags and packaging included. Terry reserves the right to deny a refund or exchange for products returned in used or abused condition, so it's worth trying items on carefully before use, and wear underwear when trying on cycling bottoms.

Returns are typically processed within one week of arriving at Terry's facility. Once processing is complete, you'll receive a confirmation email letting you know the return has been handled, whether that results in a refund, gift certificate, or exchange.

Along with the item, care tags, and original packaging, include your name, address, phone number, and email address with your return. Missing this information can delay your refund, since Terry uses it to match the return to your order and process payment back to you.

No — merchandise purchased through the $24/24-hour promotion or Tent Sale events is final sale and can't be returned or exchanged. All other regular-price and standard sale purchases follow Terry's normal return policy, with returns accepted up to a year from purchase.

Yes — Terry asks customers to wear undergarments when trying on cycling shorts, bibs, or other bottoms before deciding whether to keep or return them. This keeps the items in salable condition for return and is one of the conditions considered when evaluating whether a return qualifies for a refund.