Contact Terry Cycling

Q: What are Terry's customer service hours and how can I contact them?

Terry&#39;s Administrative, Sales, and Customer Service team is available 10:00am to 4:00pm Monday through Friday, U.S. Eastern Time. You can call 800-289-8379 toll-free within the U.S., or 802-861-7610 for long-distance and international calls. You can also reach customer service by email at inquiry@terrycycling.sbs.

Q: How do I check the status of my order?

You can check your order status directly on Terry&#39;s website through the order lookup page, in the &lt;a href=&#39;https://account.terrycycling.sbs&#39;&gt;account section&lt;/a&gt;, This shows current shipping and processing information for orders placed through terrycycling.sbs.

Q: What address should I use to return an item versus general correspondence?

Returns should be sent to Terry&#39;s Warehouse and Returns Department at 7 Ambrose Place, Burlington, VT 05401. General correspondence and administrative inquiries go to Terry Precision Cycling&#39;s Administrative Offices at 47 Maple Street, Suite 102, Burlington, VT 05401. Using the correct address helps avoid delays in processing.

Check the status of your order here

You can call us at 800-289-8379 (toll free) or 802-861-7610 (long distance/international).
Our fax number is 802-861-2956.

Administrative, Sales and Customer Service hours are 10:00am - 4:00pm, Monday through Friday, U.S. Eastern Time.

Email Customer Service: inquiry@terrycycling.sbs

Click here for returns.

Warehouse and Returns:
Terry Returns Department
7 Ambrose Place
Burlington VT 05401

Administrative Offices:
Terry Precision Cycling
47 Maple Street, Suite 102
Burlington VT 05401

Questions & Answers

What are Terry's customer service hours and how can I contact them?

Terry's Administrative, Sales, and Customer Service team is available 10:00am to 4:00pm Monday through Friday, U.S. Eastern Time. You can call 800-289-8379 toll-free within the U.S., or 802-861-7610 for long-distance and international calls. You can also reach customer service by email at inquiry@terrycycling.sbs.

How do I check the status of my order?

You can check your order status directly on Terry's website through the order lookup page, in the <a href='https://account.terrycycling.sbs'>account section</a>, This shows current shipping and processing information for orders placed through terrycycling.sbs.

What address should I use to return an item versus general correspondence?

Returns should be sent to Terry's Warehouse and Returns Department at 7 Ambrose Place, Burlington, VT 05401. General correspondence and administrative inquiries go to Terry Precision Cycling's Administrative Offices at 47 Maple Street, Suite 102, Burlington, VT 05401. Using the correct address helps avoid delays in processing.